Find out about Visa Rules as a consumer or merchant

Overview

Visa Inc. is invested in supplying our lovers and interested events with greater understanding of Visas operations.

Included in our effort, we have been very happy to offer use of the latest version for the Visa Core Rules and Visa Product and Service Rules, which govern the involvement of our standard bank customers into the Visa system.

To guard cardholders and merchants and keep the integrity of this Visa system, we now have omitted proprietary and competitive information, along with specific details through the guidelines associated with the safety of this community.

Any local or country-specific guidelines within the Visa Core Rules and Visa Product and Service Rules apply to deals, Merchants, Issuers and Acquirers within their Region/Country and any guidelines marked because of the title of a region(s) or country(ies) can be applied to finance institutions operating for the reason that region(s) or country(ies) only. The Interlink System Inc. working laws affect finance institutions running in the U.S. and Canada.

When you yourself have questions regarding Visas guidelines, please contact us at [email protected] .

Visa Core Rules and Visa Product and Service Rules

We have confidence in offering lovers insight that is clear the way in which Visa operates our worldwide company. Here you will find the latest editions of your guidelines to show it.

Interlink System, Inc. Running Regulations

Guidelines regulating funds that are electronic at point of purchase.

File an inquiry

Report an purchase issue that is in-store

Use this on the web kind to report a problem you’d whenever wanting to make use of your Visa card.

Inquire on a Visa Rule

Make an inquiry concerning the Visa Core Rules and Visa Product and Service Rules or the Interlink Operating Regulations.

Faqs

Customer Concerns

Listed here are some typical Visa Rules questions. When you have a question about a Visa guideline that isn’t addressed below, please contact Visa at [email protected] . Please be aware that the Visa Rules vary from time for you to time. The Visa Rules will apply if there is a discrepancy between the information contained in these Frequently Asked Questions and the Visa Rules. In the event that you encounter a predicament that could include a violation of this Visa Rules, please finish and submit an inquiry type. You should notify your Visa card issuer using the customer support number appearing on your Visa statement or the back of your Visa card for assistance if you have a question about a specific Visa transaction that was posted to your account.

As a U.S. business, Visa Inc. as well as its affiliates must adhere to U.S. law, including trade sanctions administered and enforced by the workplace of Foreign Assets Control (OFAC). OFAC forbids or limits deals with specific countries, businesses, and folks. For instance, there are countrywide prohibitions for Iran, Sudan, and Syria. More details about OFAC can be obtained in the U.S. Treasury Departments web site.

In addition, Visa issuers outside the U.S. may additionally be needed to conform to their countrys designated sanctions list too.

Generally speaking, no. The Visa brand name vow of everywhere you need to be implies that you ought to be able to utilize your card anywhere Visa is accepted. An issuer just isn’t allowed to block all deals from a specific location or vendor kind. Nevertheless there are lots of exceptions allowed, for instance, if regional laws need the issuer to block particular transactions or Visa has permitted the issuer to temporarily decrease deals centered on an fraud threat that is immediate. Observe that Visa cards released in countries with regulations that restrict worldwide usage shall have a Valid just in (Country) legend printed regarding the card.

Visa has strict guidelines about money transformation when working with your Visa card outside of the nation where it absolutely was granted.You should be because of the chance to have the deal prepared within the currency that is local. In the event that vendor would personal loan Wyoming not achieve this, please inform your Visa card provider.

As a whole, a vendor is certainly not allowed to ascertain a minimum or maximum quantity for a Visa deal. Nevertheless, exceptions use within the U.S. and U.S. territories, such as for instance Puerto Rico, U.S. Virgin isles, and Guam. A merchant may require a minimum transaction amount of US $10 and government agencies and education merchants may establish a maximum transaction amount in those locations and only for credit cards. If a merchant refused to simply accept your Visa card regarding the foundation that the vendor requires the very least or maximum quantity on a Visa debit card, or the quantity on a charge card is higher than U.S. $10, please notify your Visa card company.

Generally speaking, a vendor is allowed to inquire of for recognition but cannot want it as a condition of Visa card acceptance. Nevertheless, you will find exceptions, for instance, if Visa has provided the vendor authorization to need recognition under specific circumstances for fraudulence control.

In many instances, yes, but in the event that deal is under a specific amount, the vendor is expected to offer a receipt in the event that you ask for this. In addition, the vendor isn’t needed to offer a receipt for a low-value deal at an unattended terminal, such as for example a vending machine.

Generally speaking, no. Surcharging happens to be allowed in Australia, Mexico, and brand new Zealand, as well as on specific charge card deals within the U.S.

Surcharging isn’t permitted all around the U.S. Currently, you can find legislation prohibiting or surcharging that is limiting California, Colorado, Connecticut, Kansas, Maine, Massachusetts, nyc, Oklahoma, and Texas. Merchants should consult their advisors that are legal realize their capability to surcharge credit services and products during these states. Surcharging on debit is not permitted into the U.S.

State: Colorado

[N]o seller…may impose a surcharge on an owner who elects to make use of a credit or credit card instead of payment by money check or comparable means…

Statute: Colo. Rev. Stat. Ann. Р’В§ 5-2-212(1) (Western)

Discounts for money repayments are permitted in Colorado

Discounts agreed to cause repayment by money, check or any other means perhaps not credit that is involving are not finance fees if wanted to all prospective purchasers and disclosed demonstrably and conspicuously according to laws.

Statute: Colo. Rev. Stat. Ann. Р’В§ 5-2-212(2) (Western)

Statutes cover: Charge Cards just

Statute: (See Colo. Rev. Stat. Ann. Р’В§ 5-1-301(16), (16.5), (24), (43) (West)).1

State: Connecticut

No vendor may impose a surcharge on a customer whom elects to make use of any way of repayment, including, yet not restricted to, cash, check, bank card or means… that is electronic

Statute: Conn. Gen. Stat. Ann. Р’В§ 42-133ff(a) (western)

Statute: Id. at Р’В§ 42-133ff(d).

Statute covers: Credit & Debit

No surcharges on travel companies