‘No reimbursement, perhaps not a dime’: Man battles with Lowe’s to have washer, dryer delivered

After three attempts, he looked to Information 6 for assistance

ORLANDO, Fla. – When a Central Florida guy stated he previously difficulty getting a $1,500 reimbursement for the washer and dryer after three delivery that is unsuccessful, he contacted Information 6 in hopes to getting outcomes.

“I have not had this type of irritating experience buying products or services,” James Johnson said.

He and their wife had a need to change the washer and dryer inside their Lake Nona house, so that they visited Lowe’s, where they found the pair of devices for sale.

The couple scheduled the two items to be delivered to their home by a third-party company that handles shipments for the home improvement store after charging the washer and dryer purchase to their Lowe’s credit card.

Once the deliveryman arrived, Johnson discovered the delivery ended up being incomplete.

“He stated, ‘All We have is a dryer’,” Johnson told Information 6. “No washer.”

Reluctant to simply accept a partial distribution, Johnson delivered the dryer as well as planned a new distribution date.

“I didn’t want to simply take control of the solitary product once you understand I experienced covered both,” he stated.

In accordance with Johnson, the distribution company later called to share with him the devices is dropped down three times prior to when anticipated and also at time Johnson and his spouse weren’t offered to be home.

Johnson arranged for the next member of the family become there as soon as the deliverymen came back.

“i obtained a telephone call at your workplace from my stepdaughter who’s panicking,” said Johnson. “She’s like, ‘Your washer and dryer are both right right here nevertheless the man from the truck claims the washer is damaged.’”

When it comes to time that is second Johnson declined to simply accept the things.

Then he returned to Lowe’s, where Johnson stated he had been guaranteed both things will be delivered in good condition the weekend that is following.

“Saturday rolls around, now they arrive having a washer. No dryer,” Johnson stated. “I became dumbfounded. I really couldn’t think they might screw it 3 times in a row.”

After buying the identical washer and dryer set at home Depot, which Johnson stated ended up being effectively delivered 3 days later on, he came back to Lowe’s to have a reimbursement for the devices he previously initially bought there.

“(an manager that is assistant stated, ‘We’ll problem that reimbursement at this time. You need to view it 24 to 48 hours,” Johnson mail order wife stated.

Johnson examined their Lowe’s bank card stability a days that are few plus the $1,500 cost ended up being nevertheless here.

“No refund. Perhaps maybe Not just a dime,” Johnson stated.

Johnson claims he had been not able to reach anybody whenever the customer was called by him service quantity on the Lowe’s website, so he said filed a dispute using the bank that issued their Lowe’s charge card.

Once the cost had been nevertheless perhaps maybe perhaps not reversed weeks later on, Johnson called the bank card company once again.

“They said my washer and dryer was in fact brought to the shop,” stated Johnson, whom claims he had been informed the $1,500 cost would stick to their charge card.

“We watch Channel 6 news each and every morning. I’m like, we’ve got so it can have a go,” said Johnson. “I called News 6.”

Information 6 contacted the business workplace for Lowe’s by email. A Lowe’s representative soon responded.

“Our goal would be to guarantee we’re providing an experience that is great every consumer. We apologize for the delays that Mr. Johnson experienced, and regret he wrote that we weren’t able to resolve this matter sooner.

Within twenty four hours, Johnson said he received a call through the neighborhood Lowe’s shop apologizing for the distribution dilemmas and providing a complete reimbursement.

“Man, they have outcomes,” Johnson stated of their knowledge about Information 6. “They definitely get results. Therefore I’m thrilled.”

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In regards to the Author:

Mike DeForest

Emmy Award-winning investigative reporter Mike DeForest happens to be addressing Central Florida news for over fifteen years. Mike joined News 6 just like Florida officials started counting hanging chads when you look at the aftermath regarding the 2000 election that is presidential. Ever since then, he has got covered a few of the biggest news activities in Central Florida.